BOOKING AND CANCELLATION POLICIES

 

Reception hours

Reception hours are 9am to 5.00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements.
Fees may apply to arrivals after 8pm.

Check in

Cabins 2.00pm – 8.00pm.
Powered & Unpowered Sites – 12.00pm to 8.00pm (Please note: We do NOT allow arrivals on sites after 8.00pm.)

Check out

10.00am
 

1. General

1.1 Management reserves the right to amend or alter prices (other than for confirmed bookings), sites and these Terms and Conditions at any time without notice.

1.2 Sapphire Beach Holiday Park may request a valid form of identification to be shown at the time of check in to confirm a guest booking.

1.3 Sapphire Beach Holiday Park will only take bookings up to 12 months in advance.

1.4 Whilst we endeavour to meet our guests’ requests, site/cabin preference is not guaranteed and may be altered by Park Management at any stage before your arrival.

1.5 You must be at least 18 years of age to stay with us if you are not accompanied by a parent or guardian.

1.6 Rates are based on twin share (2 adults) and surcharges apply for additional occupants.  No charges apply for infants under 4 years of age.

1.7 For purposes of booking, age ranges are classed as;

* 1.7.1 Infant – Up to 4 years old

* 1.7.2 Child – 4 to up 17

* 1.7.3 Adult – 17 and over

1.8 All linen is provided in accommodation however we do request you bring your own towels for the pool and beach. A linen change is available if your stay is 7 nights or more. A communal laundry is available onsite for guest use during your stay. The cost is 4 x $1 coins per load.

1.9 An essential condition of your booking is that all guests must always abide by all Park Rules, guidelines and signage and reasonable requests from park staff.

1.10 Due to high occupancy in Peak periods, we encourage you to rebook with us prior to departure to avoid disappointment. Minimum nights may apply for different seasonal periods.

1.11 A valid credit card must be provided for all bookings in order to secure your reservation with us. The guest whose card appears on the booking shall be deemed responsible to pay for all room/site costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room/site costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.

1.12 Credit Card Security: All bookings require a credit card for security. Your credit card number will be held by an encrypted link for the duration of your booking and up until 14 days after your departure. Charges can be made to this as requested. Damages or loss incurred from your cabin or site may also be charged to this card, including, but not limited to, loss of items from your cabin, damages or non-returns of hire equipment, loss of keys or damages to the site such as a broken tap. Should you not be able to provide a valid credit card, a $300 cash bond and a copy of your photo ID is required for all bookings.

1.13 Sapphire Beach Holiday Park or Park Management will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.

1.14 The number of guests on the sites or in the accommodation at any one time shall not exceed the number of guests declared on the booking information.

1.15 Occupancy is granted under the acceptance of the above-mentioned terms and conditions in accordance with the park rules (subject to change without notice). Management reserve the right to terminate the occupancy due to any breach of the above.

1.16 Guests are reminded of the NSW Innkeepers Act 1968. Management reserves the right to evict or blacklist any unruly or unlawful guest(s) and their associate(s) who are in breach of the Act.

 

2. Minimum Stays

2.1 Minimum length of stays applies during seasonal periods.

2.2 Minimum length of stays applies, unless the park has communicated modified minimum night stay conditions (for example during that park’s peak season and between different types of accommodation) at the time of booking and outlined in your booking confirmation, or the website on which you have made your booking.

 

3. Payments/Deposits

3.1 A deposit is required to secure each booking. Bookings will not be guaranteed or confirmed without a full deposit. Please note if your deposit is not paid within 24 hours, your reservation will be cancelled.

3.2 An existing valid Guest Account Credit may be used for the deposit if the value of the guest credit is greater than the total of the booking. If the total of the booking is greater than the guest credit, full payment of the deposit is required and then the credit will be applied to the balance.

3.3 Your credit card will be held as security for your reservation. The card provided may be utilised for any applicable fees and charges arising from these terms and conditions unless an alternative valid card or method of payment is provided upon check-in for the purpose of meeting the CREDIT CARD SECURITY requirements.

3.4 Peak (High Season) Deposit and Payment Terms

3.4.1 Peak (High Season) periods are stays that cover the following periods:

• 15 December to 31 January
• Easter Long Weekend starting from the Thursday prior to the Easter period

3.4.2 A deposit of the first night’s tariff or $100 whichever is greater at time of booking (‘Deposit’).

3.4.3 15 December to 31 January – The balance of the booking will be payable as follows (‘Balance Due Date’).

• 1st Instalment – 30% of Total Price due by May 1st
• 2nd Instalment – 70% of Total Price due by September 1st

**TOTAL MUST BE PAID IN FULL BY NOVEMBER 30TH **

If the full payment of your booking is not received by the Balance Due Date, then the booking will be cancelled without refund or credit.

3.4.4 – Easter Long Weekend starting from the Thursday prior to the Easter period – The balance of the booking will be payable 21 days prior to arrival (‘Balance Due Date’). If the full payment of your booking is not received by the Balance Due Date, then the booking will be cancelled without refund or credit.

3.5 School Holiday Seasons (NSW and may extend to include QLD\VIC) Deposit and Payment Terms

3.5.1 A Deposit of the first night’s tariff at time of booking and balance is payable 14 days prior to arrival (‘Balance Due Date’). If the full payment of your booking is not received by the Balance Due Date, then the booking will be cancelled without refund or credit.

3.6 Low Seasons Deposit and Payment Terms

• 3.6.1 A Deposit of the first night’s tariff at time of booking and balance payable 14 days prior to arrival.

 

4. Cancellations/Amendments, Refunds & Guest Credits

4.1 We will do our best to assist you should your holiday plans change, although cannot guarantee that changes can be made nor that a refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but a Cancellation Fee will apply. If you wish to change any details of your booking, please contact our park directly. Please Note: All Cancellations / Amendments MUST be in writing.

4.2 The following applies to bookings made through the Sapphire Beach Holiday Park website or direct with our office. If bookings have been made via a third party, travel agent or tour operator, please contact them directly. E.g. Booking.com, Expedia, Trivago

4.3 As a rule, the booking Cancellation Fee equates to the deposit required to secure the booking. The Booking Cancellation Fee will apply where the required notice period requirements for amending or cancelling a booking are met. Where the required notice periods are not met the guest will forfeit all money paid towards the booking as the cancellation fee.

4.4 A 48-hour cooling off period applies to all new bookings. If a booking is cancelled within 48 hours of original booking date no cancellation fee will apply, unless arriving within 10 days from the date the booking was created, in which case no cooling off period applies.

4.5 When bookings cross over two Deposit and Cancellation Policy Periods, the Peak Season Deposit & Cancellation Policy applies.

4.6 Specific Cancellation Terms for Peak (High) and School Holiday Season Bookings

• 4.6.1 For stays in Peak and School Holiday periods, cancellations, or amendments where at least 21 days written notice has been provided are refundable less the Deposit paid, or a credit for the full amount to a Guest Account Credit to be used towards a future booking within a 12-month period (Should a credit be offered, a revised booking must be made within 14 days of the cancellation date or a refund will be given less the Deposit paid)
• 4.6.2 For stays in Peak and School Holiday periods, cancellations or amendments received within 21 days of your arrival, no amounts paid will be refunded or credited to the guest account.

4.7 Low Season Bookings

• 4.7.1 , Cancellations, or amendments where at least 14 days written notice has been provided are refundable less the Deposit paid, or a credit for the full amount to a Guest Account Credit to be used towards a future booking within a 12-month period. (Should a credit be offered, a revised booking must be made within 14 days of the cancellation date, or a refund will be given less the Deposit paid)

• 4.7.2 Cancellations or amendments received within 14 days of your arrival, no amounts paid will be refunded or credited to the guest account.

4.8 Early Departures and No Shows

• 4.8.1 No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations after you or your party has arrived at the park. A no-show is when you do not check-in on the day of your confirmed date of arrival. Please note that if you or your party do not arrive on the date of your arrival, your cabin/site may not be available if no prior communication about your booking has been received.

• 4.8.2 Should you wish to vacate your accommodation or site early due to weather conditions or any other reason, tariffs and deposits paid are not refundable or available as a guest account credit if you depart early.

4.9 Sapphire Beach Holiday Park reserves the right to refuse or decline your booking at any time without reason. We reserve the right to refuse entry into the park for any reason we so determine in our discretion (including for our own purposes).

4.10 You have no ownership rights over the reserved cabin or site to resell to a third party. Subletting is not permitted.

4.11 Our standard terms and conditions for bookings will still apply should you wish to cancel due to weather events.

 

5. Guest Account Credit

5.1 Cancellations that result in a balance of your existing booking, less any applicable cancellation fee, being applied to a future stay or as a Guest Account Credit must be used within 12 months of the date of the credit being processed.

5.2 A revised booking must be made within 14 days of the cancellation date, or a refund will be given less any applicable cancellation fee.

5.3 Acceptance and redemption of a Guest Account Credit is subject to these Terms and Conditions:

5.3 A Guest Account Credit:

• 5.3.1 Is not redeemable for cash, meals or any other products or services.

• 5.3.2 May be used in part or full, and any remaining value can be used towards subsequent purchases of accommodation within the 12-month validity period.

• 5.3.3 Is valid only for a period of 12 months from the date of issue and if not used for a stay prior to the expiry date will be void, of no value and any unused value will not be refunded.

• 5.3.4 An existing valid Guest Account Credit may be used for the deposit if the value of the guest credit is greater than the total of the booking. If the total of the booking is greater than the guest credit, full payment of the deposit is required and then the credit will be applied to the balance.

• 5.3.5 Any further cancellation once the Guest Account Credit has been applied to a replacement booking will still be treated as the same cancellation date as when the 12-month validity period commenced, that is any subsequent cancellation will not result in a new validity period.

• 5.3.6 Once a guest credit has been offered and accepted, no subsequent refunds will be offered.

• 5.3.7 A guest account credit can be transferred to any other alternative guest bookings. All credit transfer requests must be sent in writing including the Full name and booking number for whom the credit is being transferred to.